Your privacy is a fundamental commitment at sga338. This Privacy Policy explains precisely what personal data we collect from Indonesian players, how we use and protect it, and what rights you hold over your own information.
Last Updated: 1 January 2026sga338 collects only the personal data that is strictly necessary for account operation, KYC compliance, and payment processing. We do not gather information beyond our legitimate operational needs.
All data transmitted between your device and the sga338 platform is protected by industry-standard 256-bit SSL/TLS encryption. Your financial and personal details travel across our network securely.
sga338 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information exists to serve your account — not to generate revenue for unrelated parties.
Data collected for one purpose is not repurposed without your explicit consent. Payment data is used for transactions; identity documents are used for KYC verification and fraud prevention only.
As a registered sga338 member, you have the right to access, correct, and in certain circumstances request deletion of your personal data. Contact our support team to exercise any of these rights.
sga338 retains your data only for as long as your account is active or as required by anti-money-laundering regulations. Data no longer required is securely destroyed in accordance with our retention schedule.
This Privacy Policy ("Policy") applies to all users of the sga338 platform accessible at https://sga338.cam, including visitors who browse without registering, registered members, and former members whose accounts have been closed. By accessing or using sga338, you acknowledge that you have read and understood this Policy. This Policy forms part of and should be read together with the sga338 Terms & Conditions.
This Policy is written in English. Where any translated version is provided as a convenience, the English version shall govern in the event of any inconsistency or dispute.
sga338 is committed to protecting the privacy and security of the personal data entrusted to us by our members. We operate a professional online betting platform serving English-preference Indonesian players, and we recognise that the handling of personal information carries significant responsibility.
This Policy sets out what personal data sga338 collects, the legal basis on which we process it, how we store and protect it, with whom we may share it, and the rights available to you as a data subject. We encourage you to read this Policy carefully and contact our support team if you have any questions before submitting your personal information.
sga338 acts as the data controller for all personal data collected through the platform. Our operations are conducted in compliance with internationally recognised data protection principles, including data minimisation, purpose limitation, storage limitation, integrity, confidentiality, and accountability.
sga338 collects the following categories of personal data:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, NIK (Indonesian national ID number), passport number, SIM (driver's licence number) | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number (Indonesian), city or region of residence (e.g., Jakarta, Surabaya, Bandung) | Account communication, support, fraud alerts |
| Financial Data | Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, betting history, game preferences, session duration, click patterns | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer service quality, dispute resolution, record-keeping |
| Document Data | Copies of KTP, passport, SIM, utility bills, bank statements submitted for KYC | Identity verification, AML compliance |
sga338 collects personal data through the following channels:
4.1 — Direct Collection
You provide data directly when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or respond to a promotional survey. All fields marked as mandatory during registration must be completed accurately.
4.2 — Automated Collection
When you access the sga338 platform, our servers automatically record technical data including your IP address, device identifiers, browser configuration, and interaction logs. This data is collected via server logs, cookies, and similar tracking technologies described in Section 7.
4.3 — Third-Party Sources
sga338 may receive data about you from third-party identity verification providers, payment processors, fraud-detection services, and publicly available databases where such collection is necessary to fulfil our legal obligations or protect the integrity of the platform.
sga338 processes your personal data on the following legal bases and for the following purposes:
sga338 does not sell or rent your personal data. We share data only in the following limited, controlled circumstances:
6.1 — Service Providers (Data Processors)
We engage carefully selected third-party processors to assist in delivering our services. These include payment gateway providers (who process IDR transactions via local Indonesian banks and e-wallets), identity verification vendors, cloud hosting providers, fraud-detection services, and customer support platform operators. All processors are bound by strict data processing agreements and may only use your data for the specific purpose for which they were engaged.
6.2 — Legal and Regulatory Authorities
sga338 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when legally required to do so, or when we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or other criminal conduct, or to protect the safety of our members or the public.
6.3 — Business Transfers
In the event that sga338 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected members via their registered email address prior to any such transfer, and the acquiring entity will be required to honour the commitments made in this Policy.
sga338 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are in use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember language preferences, and process secure transactions. The platform cannot function without these. | No — essential to service delivery |
| Functional | Remember your display preferences, betting filters, and game history to personalise your experience on return visits. | Yes — via browser settings |
| Analytical | Collect aggregated, anonymised data on page visits, session duration, and feature usage to help us improve platform performance. | Yes — via browser settings |
| Security | Detect suspicious login attempts, bot activity, and unusual transaction patterns to protect your account. | No — essential to platform security |
Managing Cookies
You may manage or disable non-essential cookies through your browser's privacy settings. Please note that disabling functional or analytical cookies may affect certain features of the sga338 platform. sga338 does not use third-party advertising cookies or retargeting pixels.
sga338 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by applicable law or regulation. The following general retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML compliance and dispute resolution |
| KYC identity documents | Duration of account + 5 years post-closure | Regulatory obligation |
| Financial transaction records | 5 years from transaction date | AML and tax record requirements |
| Betting and gaming history | Duration of account + 2 years post-closure | Dispute resolution and responsible gaming audits |
| Support communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Technical and usage logs | 12 months rolling | Security monitoring and fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual. Where anonymisation is used, the resulting aggregated data may be retained indefinitely for statistical and analytical purposes.
sga338 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or disclosure. Key measures include:
As a data subject, you hold the following rights with respect to the personal data that sga338 holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.
Please note that certain rights may be limited where sga338 is required to retain or process your data to comply with AML, fraud prevention, or other legal obligations. In such cases, we will explain the specific reason for any limitation on your request.
The sga338 platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. All registration attempts are subject to automated age screening, and any account where the registered member is subsequently found to be under 21 will be immediately suspended and all associated data reviewed in accordance with our safeguarding obligations.
If you are a parent or guardian and believe that a minor has registered an account on sga338 without your knowledge, please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including account closure and data deletion, as promptly as possible.
We strongly encourage parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. Resources and recommendations are available on our Responsible Gaming page.
The sga338 platform integrates with a number of third-party service providers to deliver its full range of features. These include game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, as well as payment infrastructure partners supporting BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja transactions.
Each of these providers operates under their own privacy policies and data handling practices. sga338 conducts due diligence on all third-party partners before integration and requires contractual commitments to data protection standards. However, sga338 is not responsible for the independent privacy practices of these third parties once data leaves our direct control under a processor agreement.
The sga338 platform does not contain links to external websites. If you navigate away from sga338 independently, the privacy practices of any third-party site you visit are governed solely by that site's own policy.
sga338 reserves the right to update this Privacy Policy at any time to reflect changes in our operational practices, applicable law, or regulatory guidance. When material changes are made, we will notify registered members by email to their registered address and display a prominent notice on the platform for a minimum of 14 days before the revised Policy takes effect.
The "Last Updated" date at the top of this page reflects the date on which the most recent version of this Policy came into effect. Your continued use of the sga338 platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. The current version of this Policy is always accessible at https://sga338.cam/privacy-policy.
If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to close your account and request deletion of your personal data, subject to our legal retention obligations described in Section 8.
If you have any questions, concerns, or formal complaints regarding this Privacy Policy or the way in which sga338 handles your personal data, please contact our Data Protection team using the details below. All inquiries are treated with strict confidentiality and will receive an initial response within 24 hours (WIB / UTC+7).
Review our Terms & Conditions for the full legal framework, explore our Responsible Gaming tools, or visit the FAQ for quick answers to the most common questions about your sga338 account and data rights.